Rostering and Scheduling Specialist

MicroSourcingPhilippines only

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Discover your 100% YOU with MicroSourcing !
Position: Rostering and Scheduling Specialist
Location: Metro Manila
Work setup & shift: Remote | Day Shift
Why join MicroSourcing ?
You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

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Rostering and Scheduling Specialist at MicroSourcing · ApplyPick

Manage short-notice changes including unplanned absences, cancellations, and urgent client requests, arranging suitable replacement staff to minimise disruption.
Inform clients and families of any roster changes, including staff substitutions, time changes, or cancellations, in a timely and respectful manner.
Maintain up-to-date availability calendars for all care personnel, ensuring accuracy of availability, leave, and shift preferences.
Optimise rostering efficiency by balancing continuity of care, workforce availability, travel considerations, and service demand.
Liaison & Internal Communication
Act as a central liaison between clients, Care Partners (Care Managers), care workers, nursing staff, allied health practitioners, and internal support teams.
Communicate client needs, preferences, and feedback to Care Partners and relevant senior staff to support informed care planning and service improvements.
Escalate risks, service issues, or repeated rostering challenges to Care Partners or management in a timely and appropriate manner.
Support collaborative problem-solving across teams to ensure high-quality, client-centred service delivery.
Compliance, Documentation & Records Management
Assist with maintaining accurate and compliant client and personnel records, ensuring documentation aligns with organisational policies and Support at Home requirements.
Ensure rosters reflect approved services, care plans, and funding arrangements.
Support compliance with workforce requirements, including qualifications, mandatory training, clearances, and credential validity.
Accurately record all scheduling changes, communications, and service delivery updates within the organisation's client management systems.
Reporting & Administrative Support
Prepare and contribute to weekly rostering and workforce reports, including service coverage, utilisation, unfilled shifts, cancellations, and workforce capacity metrics.
Assist with correspondence, reporting, and data entry related to rostering, service delivery, and workforce coordination.
Identify recurring rostering issues or trends and contribute to continuous improvement initiatives.
Provide general administrative support as required to ensure smooth day-to-day operations of the service delivery team.
Knowledge & Client Support
Develop and maintain a strong understanding of the services delivered, Support at Home funding arrangements, and organisational processes.
Provide clients and families with accurate, clear, and appropriate information about services, scheduling processes, and who to contact for different types of enquiries.
Support a client-centred, respectful, and professional approach in all interactions, ensuring privacy, dignity, and confidentiality at all times.
Other Responsibilities
Perform other administrative and operational duties as required to support service continuity and organisational objectives.
Contribute to a positive team culture by demonstrating professionalism, accountability, and a commitment to quality care outcomes.

Rostering and Scheduling Specialist

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Rostering and Scheduling Specialist

Apply now

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