Product Support Tech I - Remote

This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand-operated personnel and material lifting equipment manufactured by the company.

Main Duties and Responsibilities:

Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.

Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request.