Technical Support Agent (Remote - ET Based)
Military, Veterans and Diverse Job SeekersUnited States only
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The Technical Support Agent reports to the Lead Technical Support Agent and is part of the Customer Success Team. This position will support customers by addressing customer support requests, including troubleshooting customer issues and concerns. Success in this role means collaborating with the broader Customer Success team, as well as the Product, Engineering, and Quality Management teams in order to achieve high levels of customer delight.
Responsibilities
- Utilize the service desk software system (Jira) to process and respond to customer inquiries, feedback, and complaints