User Services IT Specialist - Remote
Military, Veterans and Diverse Job SeekersUnited States only
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Opens the original posting on Himalayas.
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ESSENTIAL FUNCTIONS OF THE JOB (provide list of items which are essential to effective outcomes in this role):
Provide quality tier 1 technology support to prospects, students, alumni, and employees by responding to work order needs, calls, and e-mails in a responsive, courteous, and professional manner. Determine solution to and recommend replace versus repair alternatives and, where appropriate, and arrange for temporary support from other resources as needed.
Record accurate and timely information into the work order system as required by standards and process. Assist individuals who have made an inquiry concerning a work order in the system and respond in a timely and effective way.