Support Specialist with Emphasis on Geographic Information Systems (GIS)
Milsoft Utility SolutionsUnited States only
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- SUPPORT SPECIALIST (with Emphasis on Geographic Information Systems)
- Department: Support
- Reports to: GIS Lead/VP of Customer Service and Support
- Division: Remote
- Classification: Salary/Exempt/Full-time
JOB SUMMARY
A GIS Support Specialist is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction. The position will require some travel and after-hours on-call support time. The role demands a blend of GIS knowledge, Esri-based systems, and field staking software expertise.