Amazon Connect Support Engineer
MiratechUnited States only
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We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix.
This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment.
Responsibilities
Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.