EAP Counselor I - Remote

As an EAP Counselor, you’ll work a consistent 8:30 a.m.–5:00 p.m. Monday- Friday local schedule in a structured, call-queue environment within our Workplace Solutions division, which supports employees through employer-sponsored benefits. You’ll receive incoming calls from HR partners, employees, spouses, and dependents, providing in-the-moment intake, assessment, and brief, solution-focused counseling. You’ll connect individuals with appropriate resources and refer them to local providers for ongoing care, with clients responsible for scheduling follow-up appointments. Calls vary in length depending on need, allowing you to focus on immediate support and guidance—without long-term case management or ongoing follow-up—so you can make a meaningful impact in the moment, every day.