Team Leader - Renewal

This is a remote position.

Job description: He/She needs to be aware of all the know-how of a renewal scheme. Should preferably ace in the technical aspect of subjects like renewals and subscriptions. Further, having an aptitude and flair for automation and workflow procedures is a plus. This will give a leverage to understand things from a better perspective. He/she should be outstanding in managing the team's client related tasks at the front end and the operational tasks at the back end.

• Managing the different facets of subscription and support renewals.
• Contacting clients directly to negotiate terms and conditions and render renewal contracts.
• Forecasting trends and suggestions on how those trends can enhance retention rates