Technical Service Specialist

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.

We are currently looking for a Technical Service Specialist to join us in our mission to save lives and prevent injuries.

Position Highlights: The Technical Service Specialist provides multi‑channel customer support—including Level 2 assistance—for users of a web‑based eLearning platform and related computer systems. It combines direct technical troubleshooting with the creation of templates, process documentation, and training materials to ensure consistent, high‑quality service. The position also trains and coaches team members, supports quality assurance efforts, conducts user acceptance testing, and maintains data tracking for contact center operations. Additional duties may be assigned to support overall team performance and customer satisfaction.