Senior Manager, Travel Services

The Navan Travel Experience Team is seeking a Senior Travel Experience Manager to join our growing team. This role provides leadership and operational oversight of multiple support teams responding to customers on a 24x7 basis.

What You’ll Do:

Lead and develop a diverse team of managers and Travel Experience Consultants Develop and globally implement standardized operational processes to ensure accountability of work performed is delivered daily Must be able to identify and deliver on process opportunities to improve scale within the support organization Work directly with colleagues in Client Management as needed to ensure the retention of existing customers Accountability for Customer Service Satisfaction and Net Promoter scores by way of delivering an exceptional level of proactive service to travelers Conduct regular 1:1 meetings and formal reviews to monitor progress, set expectations, and coach and develop leadership skills including the creation and tracking career maps.