Associate Director Consumer Panel Customer Success

NielsenIQ$92K – $125K per yearUnited States only

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About this Job

As the retail landscape continues to evolve, the line between online and offline shopping is increasingly blurred. Today, we are all omni shoppers—engaging across multiple platforms and channels to meet our everyday needs.

At NielsenIQ , we recognize the growing importance of the omni shopper and the impact this shift is having on the expansion of the e-Commerce space. For many CPG brands, having a holistic view of performance is essential for long-term success.

Consumer Panel Consultants play a critical role at NielsenIQ by helping clients maximize the value of our consumer panel data. In this role, you’ll serve as a subject matter expert, guiding clients through informed business decisions by delivering consulting, analysis, and actionable insights. You’ll support both subscription-based clients and provide expertise on ad-hoc deliverables.

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Associate Director Consumer Panel Customer Success at NielsenIQ · ApplyPick

Serve as an expert in proprietary NIQ tools and metrics to address clients’ consumer panel business questions.
Consult with clients on deliverables by answering questions, guiding them through the data, and ensuring satisfaction with the insights provided.
Collaborate closely with Customer Success Consultants to enhance the client experience related to consumer panel data.
Independently respond to field business questions and develop analytical frameworks leveraging clients’ licensed consumer data assets.
Simplify and visualize data, translating complex metrics into compelling narratives with insightful callouts and actionable recommendations.
Build strong relationships with internal stakeholders across Specialty Sales and Customer Success in a fast-paced, collaborative environment.
Prepare and present insights and recommendations aligned with Academy Silver graduate standards, consistently applying SCQA and AP frameworks.
Drive customer satisfaction through the delivery of relevant, impactful analysis and insights.
Proactively identify revenue opportunities and partner with Account Directors to convert leads into business growth.
Execute effectively within the established service model, ensuring consistency and excellence in delivery.
5+ years working with Consumer Panel data (NIQ, Numerator, Circana, etc.)
8+ years managing clients, preferably in the Consumer-Packaged Goods (CPG) industry
Ability to multi-task and successfully manage projects independently
Desire to solve problems and remove roadblocks
Demonstrated project management skills and ability to manage multiple priorities
Ability to learn and work across a wide variety of data platforms
Proficiency in Microsoft Office (Excel, Power-point)
Experience with pivot tables, Tableau and Power BI a plus
US Benefits
Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment
Volunteer time off

Associate Director Consumer Panel Customer Success

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About this Job

Associate Director Consumer Panel Customer Success

Apply now

About this Job

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