Client Success Point of Contact
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Job Title: Client Success Point of Contact (POC)
Position Overview
The Client Success Point of Contact (POC) serves as the primary liaison between clients, remote talent professionals, and internal teams. This role is responsible for managing the health of the client–talent partnership throughout the entire engagement lifecycle — from pre-onboarding to ongoing performance support, risk management, and transitions when needed.
The POC plays a critical role in ensuring both the client and the remote talent professional are aligned, supported, and set up for long-term success. This requires someone who understands the remote staffing / virtual talent industry, including the operational challenges, expectations from both clients and remote professionals, and the dynamics of remote working relationships.