Technical Support Engineer
PacerPro$95K – $115K per yearUnited States only
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About this Job
You’ll be joining the Engineering team responsible for delivering PacerPro ’s SaaS and on-premise solutions that orchestrate case data workflows and provide data driven legal insights for our clients.
As a Technical Support Engineer, you’re the technical bridge between our customers and our engineering team. You’ll investigate issues, resolve what you can yourself, and hand off the rest with a clear, well-scoped ticket. You’ll also work with our customer success team, law firm IT and litigation support teams, as well as the engineers who build the PacerPro applications.
This is a technical support role, not a software engineering position. You won’t be writing or shipping product code, but you’ll be hands-on with data, tooling and troubleshooting.