Customer Operations Specialist

PavagoUnited States only

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Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote Contract Management | Salesforce | DocuSign | Customer Operations Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.

This is an execution-heavy, ownership-driven operations role — not passive administrative work.

You will:

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About the Role

You will:

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About the Role

You will:

What You’ll Own

Contract Ownership & Accuracy

Maintain a single source of truth for:

Ensure all records are:

Contract Tracking & Data Management

Maintain master tracking sheets using:

Google Sheets

Microsoft Excel

Track:

Contract Outreach & Execution

Conduct high-volume outbound outreach via:

Clearly explain:

Send agreements through DocuSign

Drive contracts through the full execution cycle:

Agreement & Documentation Management

Create and manage agreements for:

Ensure all documentation is:

AutoPay & Compliance

Collections Support

Reporting & Performance Tracking

Deliver daily reports covering:

Process Improvement

Improve:

What Makes You a Strong Fit

Must-Have Requirements

Experience using:

Strong proficiency with:

Google Sheets

Microsoft Excel

Strong written and verbal English communication skills

Comfortable with:

Nice to Have

Experience working with:

Exposure to:

What a Typical Day Looks Like

Send agreements through DocuSign

Update Salesforce and operational records

Why This Role Stands Out

Interview Process

Final Interview

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