Customer Success Manager
PavagoUnited States only
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Customer Success Manager (CSM / Account Manager) – SaaS, Renewals & Growth | Remote Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours
About the Role
At Pavago , one of our clients is hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, protect revenue, and identify opportunities for account growth.
This is not a support-only role . You’ll manage a portfolio of 20–40 client accounts and take ownership of the customer lifecycle — from onboarding and adoption through renewals and expansion.
You’ll proactively identify at-risk accounts, conduct strategic client conversations, coordinate issue resolution, and ensure customers consistently see measurable value.