Customer Support Specialist

PavagoUnited States only

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Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .

This is not just responding to tickets — you will:

Manage cases end-to-end
Coordinate across teams
Solve problems at the root
Keep customers informed throughout

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Customer Support Specialist at Pavago · ApplyPick

Customer Support Specialist

Apply now

About the Role

This is not just responding to tickets — you will:

Customer Support Specialist

Apply now

About the Role

This is not just responding to tickets — you will:

What You’ll Own

Create and manage cases in Salesforce

Document:

Triage & Prioritization

Customer Communication

Communicate clearly across:

Ensure customers always know:

What’s next

Internal Collaboration

Work closely with:

Billing Support

Problem Solving & Process Improvement

Customer Experience Ownership

Ensure every interaction is:

What Makes You a Strong Fit

You are:

Required Experience & Skills

Strong experience with:

What a Typical Day Looks Like

In short:

Why This Role Stands Out

Interview Process

Initial Phone Screen

Client Interview

Apply Now

If you:

Apply now