Outbound Performance & Client Success Lead

PavagoUnited States only

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Outbound Performance & Client Success Lead – Cold Email | Remote Position Type: Full-Time, Remote Working Hours: U.S. Time Zone Overlap Required

About the Role

At Pavago , one of our clients is hiring an Outbound Performance & Client Success Lead to own client performance, retention, and cold email campaign success inside a fast-growing outbound agency.

This is not a passive account management role. You’ll manage 20–30 active client accounts and be directly accountable for ensuring campaigns are technically sound, reaching inboxes, generating qualified meetings, and continuously improving.

You’ll combine client success, cold email strategy, deliverability, copywriting, campaign optimization, and operations to drive measurable results.

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Outbound Performance & Client Success Lead

PavagoUnited States only

Apply now

Opens the original posting.

Apply now

Share job

Copy link or share on social media.

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

Outbound Performance & Client Success Lead – Cold Email | Remote Position Type: Full-Time, Remote Working Hours: U.S. Time Zone Overlap Required

About the Role

At Pavago , one of our clients is hiring an Outbound Performance & Client Success Lead to own client performance, retention, and cold email campaign success inside a fast-growing outbound agency.

This is not a passive account management role. You’ll manage 20–30 active client accounts and be directly accountable for ensuring campaigns are technically sound, reaching inboxes, generating qualified meetings, and continuously improving.

You’ll combine client success, cold email strategy, deliverability, copywriting, campaign optimization, and operations to drive measurable results.

If a campaign underperforms, you diagnose the problem and help fix it. If a client is at risk, you identify it early and take ownership.

What You’ll Own

Client Success & Retention

Serve as the primary point of contact for 20–30 active clients
Lead client check-ins, strategy calls, and performance reviews
Build strong relationships centered around measurable outcomes
Monitor account health and proactively identify churn risks
Step in early when performance or client satisfaction declines
Clearly communicate campaign results, deliverability health, pipeline impact, and optimization plans
Set realistic expectations and maintain alignment around results
Identify opportunities to strengthen and grow client accounts

Cold Email Performance & Optimization

Own campaign performance across assigned client accounts
Ensure campaigns are properly configured before launch, including:
Domains and inboxes
Deliverability setup
Targeting
Sequencing
Messaging
Monitor reply rates, inbox placement, sender reputation, and overall campaign health
Diagnose underperforming campaigns and identify root causes
Improve targeting, personalization, messaging, and conversion performance
Write and optimize cold email copy

Test subject lines, hooks, CTAs, offers, and sequences

Run structured experiments to improve replies, meetings booked, and pipeline generated
Focus on real business outcomes rather than vanity metrics

Deliverability & Outbound Infrastructure

Monitor inbox placement and deliverability health
Understand sender reputation, domain health, and outbound infrastructure
Identify technical issues affecting campaign performance
Troubleshoot deliverability problems independently where possible
Coordinate with outreach and technical teams when deeper infrastructure changes are needed
Ensure outbound campaigns follow strong deliverability practices

Systems, SOPs & Operational Scaling

Improve campaign delivery systems and operational workflows as the company scales

Maintain organized tracking for:

Client health
SLAs
Campaign performance
Retention
Risks and escalations
Build and improve internal SOPs, playbooks, and documentation
Create repeatable processes for campaign optimization and client management
Use AI and automation to improve reporting, workflows, and operational consistency
Identify inefficiencies and proactively implement improvements

Founder & Team Collaboration

Work directly with the founder and outbound team
Provide clear visibility into client health, campaign performance, risks, and retention trends
Surface potential problems before they escalate
Share optimization insights and operational recommendations
Coordinate with outreach and technical teams to resolve campaign issues
Support long-term client growth and operational scalability

Must-Have Experience & Skills

Experience managing client accounts within a cold email agency, outbound lead generation agency, or outbound-focused startup

Strong hands-on understanding of:

Cold email campaigns
Deliverability
Inbox placement
Sender reputation
Outbound infrastructure
Proven experience diagnosing and improving underperforming outbound campaigns
Strong cold email copywriting and messaging skills
Experience optimizing targeting, personalization, and sequences
Experience using outbound tools, automation platforms, CRMs, and reporting dashboards
Practical experience using AI tools to improve outbound workflows and operations
Strong analytical and troubleshooting skills

Excellent written and verbal English communication

Confidence communicating directly with clients, founders, and executives Ability to manage multiple accounts and priorities simultaneously Availability during U.S. time zone overlap

Nice to Have

Experience managing 20+ client accounts simultaneously
Startup or high-growth agency experience
Experience creating SOPs, playbooks, and operational systems
Familiarity with deliverability monitoring tools
Experience supporting revenue-focused outbound programs
Familiarity with platforms such as Instantly, Smartlead, Clay, Apollo, HubSpot, Zapier, or Make

What Makes You a Strong Fit

You take ownership rather than waiting for direction
You understand both the technical and messaging sides of cold email
You can diagnose why a campaign is struggling and develop a clear solution
You stay calm and solution-focused when performance is under pressure
You communicate confidently with founders, executives, and clients
You care about qualified meetings, pipeline, and retention — not vanity metrics
You proactively identify problems before they become escalations
You thrive in fast-moving startup environments where systems continuously evolve

What a Typical Day Looks Like

You may start by reviewing campaign metrics and inbox health across your client portfolio, identify accounts requiring optimization, and determine whether performance issues are coming from deliverability, targeting, messaging, or campaign setup.

From there, you might rewrite an underperforming sequence, lead client performance calls, coordinate campaign fixes with the outreach team, update client-health dashboards, and improve an internal SOP.

In short: you own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale.

Key Metrics for Success

Client retention and churn reduction
Deliverability health and inbox placement
Qualified meetings booked
Pipeline contribution
Campaign performance improvement
Reply and conversion performance
Client satisfaction and account health
SLA adherence and operational reliability
Long-term account growth

Why This Role Stands Out

High ownership and direct impact on client outcomes
Direct collaboration with founders and leadership
Opportunity to shape delivery systems inside a scaling startup
Unique blend of client success, outbound strategy, cold email deliverability, and performance optimization
Direct impact on retention, pipeline, and revenue
Remote flexibility with long-term growth potential

Interview Process

Initial Screening Call

Spark Hire Video Interview
Founder Interview

Final Discussion

Offer & Onboarding

Apply Now

If you understand cold email and outbound performance deeply , enjoy solving campaign problems, and can confidently take ownership of client relationships and retention, we’d love to hear from you.

Apply now and help build outbound campaigns that consistently generate qualified opportunities while delivering an exceptional client experience.
#ColdEmail #ClientSuccess #OutboundMarketing #EmailDeliverability #LeadGeneration #CampaignOptimization #ClientRetention #OutboundSales #RemoteJobs
Originally posted on Himalayas

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Opens the original posting.

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