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Remote Patient Care Coordinator (US Hours) at Pearl Talent · ApplyPick

Patient Support & Communication (50%)
Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging
Respond to inbound patient messages and communications promptly and empathetically
Educate patients about telehealth services, clinical trials, and specialty care options
Guide patients through platform usage, study protocols, and care processes with clarity
Handle scheduling, appointment coordination, prescription management, and follow-ups
Address patient concerns with personalized, compassionate solutions and active listening
Provide clear communication about study details, requirements, and next steps
Ensure patient-related inquiries are handled in timely manner through clinical team collaboration
Set and maintain high expectations for family care standards and patient experience
Care Coordination & Patient Navigation (40%)
Conduct initial outreach to patients interested in clinical trials or specialty care services
Administer secondary pre-screener questionnaires and qualification assessments
Guide patients through onboarding process, explaining services, requirements, and addressing questions
Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals
Manage prior authorizations, insurance coordination, and healthcare system navigation
Track patient progress across the care journey ensuring continuity of care
Send appointment reminders, follow-ups, and medication/treatment adherence communications
Guide families through complexities of healthcare system providing support at every step
Serve as patient advocate offering encouragement and assistance during challenging moments
Manage the family care pipeline closely with clinical teams for seamless experience
Flag care gaps, systemic barriers, and financial obstacles to appropriate teams
Documentation & Data Management (5%)
Accurately log patient interactions, details, and progress in CRM and EHR systems
Serve as Medical Scribe documenting patient encounters and physician notes in EMR
Maintain HIPAA-compliant documentation and confidential patient records
Ensure timely and precise medical documentation supporting high-quality patient care
Handle sensitive patient information with strict confidentiality protocols
Maintain accurate records ensuring compliance with HIPAA and regulatory standards
Track patient data systematically for reporting and care coordination purposes
Cross-Functional Collaboration & Process Improvement (5%)
Collaborate with operations, recruitment, clinical, product, and documentation teams
Act as liaison fostering collaboration across departments to advance organizational mission
Provide valuable insights and feedback to improve processes and enhance patient experience
Document patient feedback contributing to workflow enhancements and service improvements
Participate in team meetings and continuous process improvement efforts
Stay up-to-date on new products, features, and best practices in telehealth and specialty care
Use and create automations to create operational leverage and reduce manual tasks
Escalate complex cases to higher-level support when necessary with detailed context

Must-Haves (Required) Experience: 1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service Healthcare Background: Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes Communication: Excellent written and verbal English communication skills with compassionate, empathetic approach to patient care Medical Knowledge: Familiarity with medical terminology and clinical documentation HIPAA Compliance: Knowledge of HIPAA regulations, data protection standards, and confidential information handling Tech Proficiency: High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms seamlessly Organization: Exceptional organizational skills and attention to detail managing multiple patient interactions consistently Problem-Solving: Strong creative problem-solving and troubleshooting abilities Empathy: Ability to handle sensitive patient information and challenging situations with professionalism and genuine care Proactive Communication: Anticipating patient needs and addressing them promptly with professional demeanor Multitasking: Proven ability to manage complex projects and multiple priorities in fast-paced clinical environments Adaptability: Positive approach to change and ability to thrive in dynamic healthcare settings Nice-to-Haves (Preferred) Good Clinical Practice (GCP) certificate 1+ year experience as Medical Scribe in clinical or telehealth settings Experience with Elation Health EHR or similar digital health platforms Understanding of clinical research standards, trial protocols, and patient recruitment Familiarity with appointment scheduling, billing processes, and prior authorization workflows Knowledge of rare and complex chronic conditions (EDS, POTS, MCAS, etc.) Experience in VC-backed digital health companies or healthcare startups Ability to make clinical judgment calls and operationally sound decisions Background supporting underserved or vulnerable patient populations Spanish language proficiency for bilingual patient communication Understanding of men's health, clinical trials, or specialty care environments Passion for continuous learning and healthcare innovation

Remote Patient Care Coordinator (US Hours)

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About Pearl Talent

Remote Patient Care Coordinator (US Hours)

Apply now

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About Pearl Talent

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