Customer Care Advocate - Remote

The primary position responsibilities will include, but are not limited to :

Answer inbound calls and interact with customers to assist with a variety of inquiries and issues, including correcting errors and discrepancies on customers’ accounts as necessary.

Facilitate successful outcomes of customer inquiries, up to and including responsible escalation.

Build professional rapport with the customer by actively listening to understand customer’s concerns/comments and being clear and articulate in your verbal and written communications.

Explain billing cycles, processes, and prorates effectively to ensure that customers understand their statements.

Processes payments and enters credit card information accurately. Prepare work orders when required, and ensure appropriate procedures are followed.