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Field Trainer – French-English Bilingual
Location – Remote Canada
Travel Required – Yes 90-95%
Classification – Exempt
Core Competencies associated with this role: Adaptability, Communications, Continuous Learning, Customer Service, Job Knowledge, Quality
AutoAlert Driven by PureCars is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert Driven by PureCars
AutoAlert Driven by PureCars offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert Driven by PureCars is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert Driven by PureCars 's mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
At AutoAlert Driven by PureCars , the Field Trainer provides training and consulting services virtually and, when warranted, in person, for single and multi-rooftop dealer groups for short- and long-term periods.During this time, the Field Trainer ensures full product and platform understanding and engagement at the dealership and will help dealership teams understand how to leverage the AutoAlert Driven by PureCars platform to best meet their business goals.Field Trainers engage in their delivery of high-impact, relevant material as outlined by the customer and/or other client-facing teams within the AutoAlert Driven by PureCars organization.Some short and long-term travel may be required.This individual is responsible for maintaining an expert level of product comprehension for both new and existing AutoAlert Driven by PureCars product offerings, system enhancements, and training materials.An excellent Field trainer will exhibit a passion for high-level customer satisfaction, dealership needs analysis, and problem solving to smoothly drive continued dealership engagement with the AutoAlert Driven by PureCars platform.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth.
Essential Functions of the Position
Demonstrate fluency in English and French spoken and written communications
Effectively present the AutoAlert Driven by PureCars Suite of software solutions in a clear, concise manner, demonstrating functionality of the system and answering dealership questions during trainings
Communicate the value of the AutoAlert Driven by PureCars platforms
Drive utilization and advanced usage through best-practice and designed processes to maximize client return in a way that supports AutoAlert Driven by PureCars 's philosophy and definition of a successful dealership
Maintain a clear and current understanding of automotive trends that could influence dealership participation and add additional value
Consult with other internal departments to develop and promote ongoing product engagement and usage based on customer business goals
Clearly construct and communicate training-related documentation according to communicated guidelines and expectations within the required timeframe
Schedule travel in accordance with department practices and AutoAlert Driven by PureCars company guidelines and policies
Coordinate efforts across departmental structures, within a designated team to consult on risk, success, and execution opportunities
Coordinate resolution of issues across multiple departments
Complete and submit all training-related documentation according to communicated guidelines and expectations with the required timeframe
Other duties as assigned
Your Experience and Impact
Bachelor’s degree preferred
Automotive CRM training background required
Automotive Desking experience preferred
Experience with Salesforce preferred
Highly motivated self-starter capable of working independently and in a team environment
Outstanding presentation skills with the ability to effectively articulate and communicate in a way that retains trainee retention
Ability to take complex and intertwined software platforms and break down to digestible and easy to understand segments for end-user retention
Ability to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem-solving, and results
Ability to adapt positively to changing priorities and to remain calm in a fast-paced environment
Organizational and time-management skills for meeting deadlines in a fast-paced environment
Hold a valid Passport and Driver’s license
Have the ability to rent a car when traveling
Must meet all background screening requirements for travel throughout US and Canada
This position may require up to 95% travel
Supervisor Responsibilities
This position has no direct supervisor responsibilities but works with other team members inside and outside of the department.
Across all teams, we look for the following Values:
Be a Role Model
Be Passionate About our Partners’ Success
Own Working Together
Deliver Results
Living the AutoAlert Driven by PureCars values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Benefits
AutoAlert Driven by PureCars provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert Driven by PureCars reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert Driven by PureCars is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert Driven by PureCars does not accept unsolicited headhunter and agency resumes. AutoAlert Driven by PureCars will not pay any third-party agency or company that does not have a signed agreement with AutoAlert Driven by PureCars .
We are unable to sponsor H1-B Visas at this time.
To protect our Dealer/Client relationships, we require written consent from a General Manager or higher to move to the interview process for any candidate coming from a dealership.