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Job Description:
Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune Performing monthly Windows machine patching and application deployments using SCCM 2012 Microsoft server 2012 and 2016 administration. Active Directory skills and experience Performing Server health checks and group policy administration Provide support for MS Exchange Server 2013
Azure Active directory administration
Management of Konica Minolta printers via YSOFT and troubleshooting printer issues
Incidents, service requests and change management using BMC Remedy force tool
Knowledge on Service Now ITSM Platform
Timely and professional follow up on all calls, Quick identification, and control of high priority issues
Troubleshooting MS Office 2016 and Office 365 issues
O365 Mailbox, distribution list and shared mailbox creations
Troubleshooting outlook issue
Installing software’s and troubleshooting application related issues
Managing hardware and software CMDB
Coordinating with vendors to troubleshoot issues
Providing on call and on-site support
Troubleshooting Network, VPN and Switches related issues
Performing Data Center tasks
Monitoring SCOM and Nagios alerts and resolving the issues Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement Promptly responding to user issues via email, phone and in person Providing support to VIP users Experience in diagnosing and supporting AV systems like Polycom Excellent troubleshooting, multitasking, problem solving and time management skills Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops Re-imaging the laptops Working on Windows 10, 8 and 7 machines and troubleshooting the issues Microsoft System Center 2016 Virtual Machine Manager support and administration
Providing support for OneDrive, SharePoint, Microsoft Teams
Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP) Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business) Troubleshooting Network issues (LAN, Wi-Fi issues) Monitoring security patch updates Good Hands on knowledge on Compliance and security pertaining to patching windows.