Customer Success Manager (Automotive repair shops)

About RepairWise

RepairWise Inc. is transforming the way electric vehicles are diagnosed and repaired. Backed by Autotech Ventures and led by a team with experience from Tesla, RepairSmith, Turo, and YourMechanic, we connect consumers and OEMs with expert repair solutions through our network of independent shops. Our approach combines remote diagnostics and AI to save time, improve accuracy, and deliver a seamless repair experience. Joining RepairWise means being part of a fast-growing company at the forefront of auto repair innovation.

This role

You’ll work directly with independent repair shops and help them improve cycle times, throughput and overall operational perofmrance. Many of these shops are excellent technically but lack the systems and structure to scale. Your job is to bridge that gap. This is not a traditional SaaS customer success role. You will be responsible for driving operational outcomes, not just managing relationships.