L1 Support Engineer
Resolve Tech Solutions, LLCUnited States only
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Position Summary
As an L1 Help Desk Technician, you will serve as the first line of technical support—helping end users resolve issues related to Microsoft 365, account access, devices, and service requests. You’ll work with tools such as Active Directory , Microsoft Entra ID , Microsoft 365 Admin Center , and ServiceNow . This role is perfect for someone looking to gain hands-on experience in a fast-paced MSP environment and build a strong foundation in IT support and cloud administration.