Customer Support Associate

Key Responsibilities

• Provide exceptional customer support through phone, email, live chat, and other communication channels while delivering a positive customer experience.
• Respond promptly to customer inquiries by providing accurate information, resolving concerns, and ensuring timely follow-up.
• Process customer requests, account updates, orders, returns, refunds, and other service-related transactions in accordance with company policies.
• Document all customer interactions, resolutions, and follow-up actions accurately within CRM or ticketing systems.