Head of Customer Success

RockstarUnited States only

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Rockstar is recruiting for the world’s leading enterprise parking SaaS platform, trusted by global innovators including Google, OpenAI, Netflix, Riot Games, Uber, Novartis, and more. The company transforms how employees arrive at work by bringing parking, EV charging, and other workplace transportation experiences together in one intelligent platform. It supports complex enterprise programs around the world, helping customers make better use of their infrastructure while creating a simpler experience for employees.

Location: Remote within the United States or Canada, with a preference for candidates based in the Eastern or Central time zones

The Role

The company is hiring a Head of Customer Success to lead their global Customer Success and Support function.

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Head of Customer Success at Rockstar · ApplyPick

Customer Relationships, Retention and Advocacy
Build trusted, executive-level relationships with the company’s largest and most strategic customers
Maintain 100% referenceability across top customers, including organizations such as Google, OpenAI, UCSF Health, Uber, and Netflix
Own portfolio-wide Gross Revenue Retention and Net Revenue Retention, preserving the company’s track record of NRR well above 100% and top-decile GRR
Develop clear customer success plans, identify risks and opportunities early, and partner with the commercial team to support renewals and expansion
Voice of the Customer
Own and strengthen how customer feedback is gathered, consolidated, and prioritized across the company
Translate customer needs into clear, actionable insights for Product and Engineering
Partner with Product Management to influence roadmap decisions that improve customer outcomes, retention, and satisfaction
Team Leadership
Lead, mentor, and develop the company’s global Customer Success and Support team
Establish clear expectations, performance standards, and career development
Build the team structure and hiring plan required to scale the function over time
Scalable Customer Operations
Develop playbooks, workflows, and resources that standardize best practices across the customer lifecycle
Support complex global rollouts by helping teams coordinate effectively across customer stakeholders and the company’s Product, Engineering, and commercial functions
Strengthen account planning, customer health, risk management, escalation, support, and executive engagement processes
Executive Reporting
Provide regular reporting to the executive team on customer health, retention, advocacy, support performance, risks, and growth opportunities
Translate customer and operational data into clear insights and recommended actions
What You Bring
Must-Have
Experience supporting the largest enterprise customers and Fortune 500s
10+ years in Customer Success supporting a tech product
Strong organizational skills and the ability to manage multiple workstreams in a fast-paced environment
Excellent verbal and written communication skills with C-level stakeholders
Comfort working with Product Management, and driving the opinion of CS on what customers need to be successful

Head of Customer Success

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The Role

Head of Customer Success

Apply now

The Role

Key Outcomes You Will Own

Familiarity with Transportation, Parking, or Workplace tech

What the Company Offers

Apply now