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The FSS Account Supervisor plays a critical role in the management of the revenue cycle of the firm by providing leadership and oversight for the finance team overseeing the unbilled and accounts receivable inventory for a subset of the firms' partners and clients. The supervisor will work with autonomy and discretion to ensure all financial assignments within the team are completed timely and accurately.
(* denotes an “essential function”)
Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Ensure that billing workloads are appropriately weighted and balanced
Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management
Identify areas for additional training to ensure that skill levels are uniformly excellent across the group
Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable
Ensure that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals
Serve as initial point of contact and aid team members with daily questions and concerns
Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management
Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences
Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
Ensure E-Billed invoices are transferred to the e-billing vendor in a timely fashion
Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
Work with manager to create development plans and challenging assignments for team members
Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)
Have a strong knowledge of the client’s businesses and the impact of our services
Foster cross-training and a sense of team work to optimize client service delivery
Associate or bachelor’s degree required with concentration in Business, Finance or other related discipline. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
Minimum of 3 years of experience supervising all or a portion of the billing function in a professional services environment preferred
Minimum five years of billing experience in a law-firm or professional organization required. Six years or more preferred. Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills
Demonstrates proficiency with 3E, Elite, or Aderant and an industry standard collection software tool
Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas, proficiency in MS Word and PowerPoint
Familiarity with legal terminology and a variety of document formats used in legal work.
Ability to multitask and meet stringent deadlines.
Excellent organizational and time-management skills.
Ability to establish and foster excellent team collaboration as well as taking ownership for individual assignments/projects.
Excellent verbal and written communication skills.
Attention to details required.
RRD's current salary range for this role is $/59,700 to $90,700/year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#WLOH
RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.