VoIP Softswitch & NOC Technician & Delivery (India)

SignalmashIndia only

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This is a remote position.

Signalmash is a telecommunications provider delivering high-quality voice services and carrier-grade solutions. We’re looking for an experienced VoIP Softswitch & NOC Technician to join our technical operations team in India.

In this role, you’ll be at the core of our voice infrastructure, managing our Class 4 softswitch platform, establishing and maintaining carrier interconnections, and ensuring network performance and reliability during US business hours.

What You’ll Do

Configure and manage Class 4 softswitch routing, including LCR optimization and traffic management

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VoIP Softswitch & NOC Technician & Delivery (India)

SignalmashIndia only

Apply now

Opens the original posting.

Apply now

Share job

Copy link or share on social media.

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

This is a remote position.

Signalmash is a telecommunications provider delivering high-quality voice services and carrier-grade solutions. We’re looking for an experienced VoIP Softswitch & NOC Technician to join our technical operations team in India.

In this role, you’ll be at the core of our voice infrastructure, managing our Class 4 softswitch platform, establishing and maintaining carrier interconnections, and ensuring network performance and reliability during US business hours.

What You’ll Do

Configure and manage Class 4 softswitch routing, including LCR optimization and traffic management

Configure and maintain billing and rating systems for accurate call processing and invoicing

Set up and manage interconnections with customers, carriers, and vendor partners

Analyze PCAPs using Wireshark/tcpdump to diagnose call quality, routing, and protocol issues

Monitor system performance, capacity, and call quality through NOC tools

Create, manage, and resolve trouble tickets, coordinating with customers and vendors

Test and validate new routes and trunks for correct call flow and audio quality

Troubleshoot SIP signaling, media path, codec, and connectivity issues

Maintain detailed documentation of configurations, network diagrams, and interconnection specs

Respond to alerts/alarms to minimize disruptions and maintain SLAs

Participate in on-call rotation for 24/7 coverage

Requirements

2+ years hands-on experience with Class 4 softswitch platforms
Experience with PeerEdge by 46 Labs strongly preferred, or similar platforms (SipNav, DeNova Labs, Veriswitch, FreeSWITCH, Kamailio, OpenSIPS)
Proven experience configuring routing, billing, and rating systems
Strong understanding of VoIP protocols: SIP, RTP, RTCP, SDP
Proficiency with packet capture/analysis tools (Wireshark, tcpdump)
Solid understanding of TCP/IP, UDP, networking fundamentals, and QoS
Experience diagnosing codec issues, latency, jitter, and packet loss
Familiarity with firewalls, NAT traversal, and SBCs
Experience with NOC ticketing systems and procedures
Strong documentation habits and attention to detail

Excellent written and verbal English communication

Ability to work independently and handle multiple priorities
Preferred
Experience with CDR analysis and fraud detection/prevention
Knowledge of SS7, ISUP, or TDM-to-IP gateways
Scripting (Python, Bash, or similar) for automation
Relevant industry certifications (Cisco, Juniper, VoIP-specific)
Experience in a carrier / wholesale telecom environment

Benefits

Competitive salary and comprehensive benefits
Fully remote role aligned with US business hours
Work on carrier-grade, cutting-edge VoIP infrastructure
Collaborative team with strong telecom expertise
Clear growth path and opportunities for skill development
Direct impact on critical communications services
Originally posted on Himalayas

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Opens the original posting.

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