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For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is looking for a Senior Product Manager to join the Field Systems team, the group responsible for designing, evolving, and scaling the commercial go-to market tools including CRM, e-signature, opportunity management, sales engagement, marketing automation, and forecasting platforms. You will own the product roadmap and serve as the connective tissue between business stakeholders and an agile delivery team to ensure the right work gets prioritized, scoped, and shipped at the right time.
This is a high-impact role at the intersection of enterprise systems, business strategy, and Scaled agile execution. You'll thrive here if you love translating complex business needs into clear, actionable requirements, leveraging modern AI tools to work smarter and faster, and partnering closely with sales, marketing, finance, and customer success to drive measurable outcomes.
You will report to our Director, Field Systems. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.
You Will:
Partner with the Director of Field Systems to define, maintain, and communicate a prioritized product roadmap aligned to company go-to-market objectives
Continuously assess the value, urgency, and feasibility of roadmap initiatives to ensure the team is always working on the highest-impact problems
Translate strategic priorities into quarterly PI (Program Increment) objectives within the Scaled Agile Framework (SAFe)
Engage directly with internal stakeholders including Sales, Sales Operations, Marketing, Finance, Customer Success and Technical Support to deeply understand pain points, workflows, and business goals
Define clear epics, features, and user stories with well-articulated acceptance criteria.
Lead discovery activities including stakeholder interviews, process walkthroughs, and data analysis to inform solution design
Leverage AI tools such as Claude and Gemini to accelerate requirements documentation, synthesize stakeholder feedback, draft communications, and surface insights from data bringing a modern, AI-augmented approach to everyday PM work
Serve as the Product Owner for the agile team, owning and grooming the team backlog to ensure a healthy queue of well-refined work
Actively participate in SAFe ceremonies including PI Planning, Refinement, Sprint Planning, Sprint Retrospectives, and System Demos
Make real-time prioritization and trade-off decisions to keep the team moving and unblocked
Maintain transparent, proactive communication with stakeholders on roadmap status, delivery timelines, and change impacts
Build trust with business partners by consistently delivering on commitments and surfacing risks early
Collaborate with change management and enablement teams to ensure successful adoption of new capabilities
Define success metrics for features and initiatives; track outcomes post-deployment and use data to inform future prioritization
Drive retrospective insights from delivery into roadmap refinement and team process improvements
You Have:
5+ years of product management experience, with at least 3 years focused on go-to market tools and platform products in an enterprise environment
Demonstrated experience working within SAFe or agile framework, including PI Planning and cross-team coordination
Strong product sense with experience balancing user needs, business value, and technical feasibility
Excellent written and verbal communication skills with the ability to present confidently to senior leaders and technical teams alike
Experience writing detailed epics and features, lean business cases, and user stories with strong assumptions and acceptance criteria
Comfort with data including the ability to query data, interpret metrics, and build business cases
Salesforce Administrator or Business Analyst certification
Experience supporting sales operations, revenue operations, or marketing operations functions
Familiarity with CPQ, Sales Cloud, or Service Cloud implementations
Hands-on experience with AI productivity tools (e.g., Claude, Gemini, ChatGPT) applied to PM workflows such as documentation, research, or analysis.
SAFe Product Owner/Product Manager certification
Legally eligible to work in the U.S. on an ongoing basis
Current US Perks & Benefits:
Employer subsidized medical/vision and dental coverage for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet -sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range
$135,000—$176,250 USD
Get to Know Us:
At Smartsheet , your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.