Professional Services Engineer

SourcefitPhilippines only

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Job Overview

Our client is a US-based technology solutions provider offering IT services, cloud solutions, and communication technologies to businesses.

We are looking for an experienced Professional Services Engineer – UCaaS/VoIP to lead the technical implementation, support, and management of Unified Communications as a Service (UCaaS) and Voice over Internet Protocol (VoIP) projects.

The successful candidate will serve as a key technical resource for client projects, working closely with customers, project managers, service desk teams, and other technical specialists to ensure solutions meet business requirements and are successfully implemented.

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Professional Services Engineer at Sourcefit · ApplyPick

Lead the technical aspects of VoIP and UCaaS-related projects, ensuring successful implementation and alignment with client requirements.
Serve as a technical escalation point for the Professional Services Engineering (PSE) team and other technical support teams.
Work directly with clients to evaluate technical requirements and ensure proposed solutions meet their business needs.
Communicate professionally with clients through phone calls, Microsoft Teams meetings, and email.
Provide technical expertise and assistance during client onboarding, offboarding, and project implementation activities.
Conduct remote technical discovery and assessments using diagnostic tools, troubleshooting techniques, and relevant client information.
Troubleshoot and resolve issues involving computers, networks, servers, and related IT infrastructure.
Investigate complex technical issues and escalate unresolved concerns to the appropriate project manager, technical team, or subject matter expert.
Collaborate with onboarding project managers to provide project status updates and identify outstanding documentation or device-monitoring requirements.
Work closely with Service Desk leadership to ensure technical documentation is accurate, complete, and sufficient to support ongoing client operations.
Document client infrastructure, network configurations, technical processes, and system requirements.
Develop and maintain internal knowledge bases, including network diagrams, troubleshooting guides, technical procedures, and client-specific documentation.
Assist in developing, writing, and maintaining standard operating procedures (SOPs) and technical documentation.
Conduct regular reviews and audits of customer networks to support security, stability, and operational readiness during onboarding.
Collaborate with technical escalation teams and subject matter experts to evaluate client environments and resolve technical challenges.
Provide technical guidance to Sales and Engineering teams regarding products, solutions, and technologies that meet customer requirements.
Maintain accurate and timely reports, project updates, and technical documentation.
Represent the company professionally when interacting with customers, prospects, vendors, and external partners.
Stay updated on emerging technologies, industry best practices, and relevant technical developments.
Participate in ongoing technical training and pursue relevant industry certifications.
Follow established company policies, procedures, security standards, and service delivery expectations.

Professional Services Engineer

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Job Overview

Professional Services Engineer

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Job Overview

Job Details

Responsibilities

Qualifications

Preferred Qualifications

CompTIA Network+

Cisco Meraki Solutions Specialist

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