Candidate Support Intern

This is a remote position.

Role Overview

As a Candidate Support Intern, you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy. Your role will be a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

Responsibilities:

Be a candidate champion, addressing inquiries and resolving issues via email or chat.

Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required. Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements. Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience. Collaborate with cross-functional teams to address candidate needs and enhance the overall experience. Create and maintain support documentation to streamline common and recurring questions. Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues. Handle level 1 escalations that require a solid understanding of our documentation and