NOC Engineer - MSP Experience
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Job Title: NOC Engineer
About the Client: Our client is a managed service provider (MSP) that delivers IT infrastructure management, network monitoring, and technical support to multiple business clients. They help maintain network and server performance, troubleshoot technical issues, and ensure reliable IT operations across client environments.
Overview:
The NOC Engineer is the first line of response for the alerts that keep client environments healthy and secure. This role responds to and triages backup alerts, security alerts, and monitoring alerts, including devices and services that go offline, and drives each one to resolution or a clean, well-documented escalation, especially in the case of ISP outages and working with 3rd party ISP vendors.