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Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit stradaglobal.com
Quick Highlights (see full description, duties, and requirements below)
Client-Facing Role : Primary point of contact for escalations, updates, and client meetings
Subject Matter Expert : Educates clients and teams on Canadian payroll tax filing processes
Process Leadership : Identifies trends, leads root cause analysis, and drives process improvements
Metrics-Driven : Analyzes and leverages data to close gaps and enhance performance
People Management : Manages and coaches a team; 3+ years leadership experience required
Cross-Team Collaboration : Partners with internal Strada domains and external vendors
Systems Knowledge : 2+ years payroll tax filing software required; MasterTax preferred
Experience Required : 5+ years in Canadian payroll tax filing ; strong knowledge of CRA compliance
Other Key Skills : Testing support, issue resolution, training delivery, compliance research
Summary
Oversee and manage the daily administration of tax filing delivery for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues. Proactively manage client accounts to mitigate client escalations. Responsible for developing colleagues in both tax filing knowledge and client facing delivery.
Duties include, but are not limited to, the following:
Oversee overall client delivery and satisfaction in Canadian tax filing services
Act as primary point of contact for client escalations; resolve issues with urgency and accuracy
Respond to client communications and escalate complex issues when needed
Ensure timely, accurate communication to clients and internal Strada teams
Represent Tax Filing Shared Services (TFSS) in client meetings, providing updates and education on processes and policies
Liaise with clients and internal payroll teams on tax filing matters
Educate clients and provide subject matter expertise in Canadian payroll tax filing
Mentor, coach, and manage team members; support performance and accountability
Coordinate and deliver training for new hires and new processes
Lead or support the development, maintenance, and communication of SOPs
Support day-to-day tax filing operations, including oversight of third-party suppliers
Approve and manage task checklists; monitor the checklist queue
Coordinate and support interface testing and implementation for updates and new clients
Perform variance analysis; escalate or investigate as needed
Review and validate bank setups to ensure proper processing of payments
Track and communicate “Applied for” statuses for agency registrations
Provide clients with penalty and interest reports as needed
Monitor tasks and audit outputs to identify trends and improvement opportunities
Lead and support implementation of process improvements
Conduct and communicate Root Cause Analyses (RCA); support downstream corrective actions
Use metrics to track performance, identify gaps, and drive continuous improvement
Research and support resolution of compliance and regulatory issues
Promote tax filing best practices and ensure alignment with the team's point of view
Apply strong tax knowledge and problem-solving skills across all responsibilities
Education and Experience
High school diploma required; relevant work experience required
5+ years in Canadian payroll tax filing
3+ years people management experience
2+ years client interaction and relationship management
2+ years experience with payroll tax filing software (MasterTax preferred)
Strong knowledge of payroll, tax, and CRA regulations
Advanced understanding of regulatory and legislative guidelines
Excellent verbal and written communication skills
Strong computer and technical skills
Location: Remote US or Canada
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada , you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada ’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada , we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada .
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum - Maximum:
$74,340.00 - $138,060.00 Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer. Originally posted on Himalayas