Bilingual (Korean-English) Customer Support

We are looking for full-time bilingual Korean customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!

Roles:

support and understand our users' demands assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs answer questions about getting student discounts make our users' page look great e-commerce and form solutions translation tasks and product testing We're looking for someone who: loves making customers happy! has great Korean (native level) and English communication skills, both written and oral has customer support experience in a fast-paced environment knows how to deal with difficult customers/clients has good analytical and problem-solving skills has good accurate records keeping is a good team player is able to prioritize and multitask can work with minimal supervision can work during holidays and the weekends can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection Knowledge of Domains, SEO, and Analytics is a plus!