Technical Support Agent (Mandarin) – Remote - Malaysian
SummitNext Technologies Sdn BhdUnited States only
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Technical Support Agent (Mandarin) – Remote
About the Role
We are looking for a Technical Support Agent (Mandarin) to join SummitNext on a remote basis, supporting customers and partners of a developer-facing API/SaaS product.
In this role, you will handle written support tickets, investigate technical issues using monitoring dashboards, and help customers understand issues related to API errors, latency, rate limits, and system incidents.
You will work closely with the engineering team by reporting bugs, gathering the required information for investigation, handling infrastructure and maintenance requests, and escalating issues when they fall outside the documented support process.