Spare Parts, Success Manager

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

The Customer Success Manager, Spare Parts, is a customer-facing role responsible for managing escalations, tracking sparepartsorders, and ensuring proactive communication across departments. This position serves as a direct point of contact for customers on spare parts inquiries, discrepancies, and shipment status, while also coordinating internally with Planning, Project Management, Maintenance, and Warehouse teams. The role is critical to supporting Symbotic ’sscaling operations, ensuringtimelydelivery of project BOMs, andmaintaininghigh levelsof customer satisfaction.