MSP Service Desk

Our Partner Client specializes in developing customized IT services whether that be Managed IT Support or Custom Software Development. They aim to remove unnecessary costs and inefficient tools to give you a clear upper hand over your competition. Their vision for IT Services is to build better happier lives through technology and creativity.

The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through the daily dispatch of service requests. Perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must.