Remote Collections & Follow-Up Representative

Job Summary:

We are seeking a proactive, results-driven, and highly organized Remote Collections & Follow-Up Representative to handle outstanding payment follow-ups, contact customers regarding overdue balances, and communicate with banks to obtain updates on pending items. The ideal candidate has strong English communication skills, a professional phone manner, and previous experience in customer service, sales, collections, or a similar role, particularly in positions requiring frequent outbound calls. This role requires persistence, excellent follow-up skills, attention to detail, and the ability to manage multiple outstanding requests while maintaining accurate records and ensuring timely resolution. The successful candidate must demonstrate initiative, accountability, and strong problem-solving skills while working independently in a fast-paced environment. Proficiency in Microsoft Office and the ability to learn new systems and follow established procedures are essential. Previous collections experience is not mandatory, as training on the client's internal systems and processes will be provided.