Technical Support Officer
TheHiveCareersUnited States only
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Opens the original posting on Himalayas.
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JOB PURPOSE
The Technical Support Officer implements and supports cloud-based solutions for messaging, collaboration, endpoint management and related security policies. The incumbent will also act as the first point of contact for users who need technical support. Common tasks include installing, configuring, upgrading and repairing user hardware, operating systems and software.
RESPONSIBILITIES AND DUTIES
Oversee and maintain the companies Microsoft 365 cloud environment and related software.
Monitor usage patterns and usage rates to ensure that employees are using the system efficiently and effectively.