Billing Operations Specialist

TRAILDPhilippines only

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Traild: Who are we?

Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance.

Every year, businesses lose billions to fraud, errors, and mistakes. Traild exists to solve this at scale, helping finance teams move faster, stay in control, and operate with confidence.

With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey.

This is an opportunity to help shape the next category leader in finance automation, control and security, building technology that transforms how businesses manage, move, and protect money. At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run.

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Billing Operations Specialist at TRAILD · ApplyPick

Invoicing and billing accuracy Issue customer invoices accurately and on time, matched to the contract, subscription terms, and any agreed pricing adjustments Process credit notes and billing adjustments, with the right authorisation in place before anything is applied Keep customer billing records and contract terms current in Xero, so billing data stays clean, complete, and audit-ready Give the Finance Manager accurate invoicing data and billing confirmations for revenue recognition each period ARR movement analysis and contract billing Investigate and explain ARR movements (new business, expansion, contraction, and churn) as they show up in billing and invoicing data, with clear commentary on what drove each one Check billing schedules against contract terms, subscription changes, and renewal dates, and raise discrepancies with the Finance Manager promptly Work with Revenue Operations and Customer Success as deals are signed, upgraded, or renewed, so billing data stays current Feed reconciled billing data and movement explanations into the ARR waterfall owned by the FP&A Manager each period Customer onboarding and query resolution Set new customers up in Xero with the correct pricing, payment terms, and contact details Act as Traild's single point of contact for invoicing, pricing, and payment queries, resolving routine items yourself and escalating disputed or unusual ones early Work with the Accounts Receivable Specialist on payment and collections questions, so the customer gets one coordinated answer rather than being passed between people Trace billing discrepancies to root cause with Customer Success and Revenue Operations, so the same issue does not come back next cycle Systems and process Use Xero and related billing systems accurately, maintaining high data integrity in billing and contract setup Spot recurring issues and inefficiencies in billing and ARR workflows, and bring improvement ideas to the Finance Manager rather than absorbing the workaround Document core billing processes and maintain SOPs written well enough for any team member to follow Build capability in AI tools relevant to billing and ARR work, and put at least one practical use case to work in your day Support the Finance team with ad hoc tasks and projects

Billing Operations Specialist

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Billing Operations Specialist

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