Educational Case Manager (Chinese mandarin-speaking)

This job is fully Remote! Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills, required.

Responsibilities

The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service

Actively support Tutor Me Education Regional Operations

Provide outstanding academic services to students and their families Operate seamlessly in a virtual operating environment Maintain Tutor Me Education operating standards including people, financial, and academic standards Ensure delivery of programs and initiatives for our students and school district partners Meet operational excellence standards Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers Manage class schedules to effectively staff sessions and meet company efficiency and usage targets Manage virtual tutoring sessions Monitor all students’ academic progress Help ensure flawless execution of programs and initiatives Manage your own time in compliance with company and regulatory requirements Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments Other responsibilities – as required by the business Relish building relationships with students and their families Dedicated to meeting the expectations and requirements of internal and external customers Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution