Technical Product Support Engineer
Twenty5United States only
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Opens the original posting on Himalayas.
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This is a remote position.
Location:India | Fully remote Engagement:Independent contractor Compensation:Paid in USD Working schedule:Hours aligned with customer needs; evening or overnight support may occasionally be required About the role
Twenty5 is seeking a hands-on Technical Product Support Engineer to help customers troubleshoot issues and get the most from our SaaS products. You will own support cases, use SQL to investigate product and data issues, and partner with engineering to resolve complex problems. This role suits someone who takes initiative, communicates clearly, and can move an investigation forward independently. Required qualifications Candidates must meet all of the following requirements:
At least 3 years of hands-on technical product support experience in a SaaS environment, with demonstrated ownership of customer issues through resolution.