Senior Program Manager, Hub

ValerisUnited States only

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Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris ™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris , please visit www.valeris.com.

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Senior Program Manager, Hub at Valeris · ApplyPick

Understands client objectives and incorporates objectives into program service goals Ensures that Valeris executes program services in compliance with contracted service level Accountable for management of client service request queue (Both completion and work in progress) Responsible for the implementation and on-going management of client-specific business rules Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives Financial Monitors and provides weekly updates on items impacting program financial forecast Prepares activity summary for the development and review of client monthly invoices Team selection, hiring, training and development Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities Partners with HR to ensure program staffing levels are achieved at all times Works proactively with Human Resources to develop a steady pipeline of candidates Drives training, development and retention of team Client support Prepares, reviews, analyzes client specific operational results Primary responsibility for the preparation of client business review meetings with operational metrics and data insights Point of contact for program/operational queries and issue resolution Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions All other duties as assigned 5+ years of experience in the healthcare industry is required Bachelor’s degree is strongly preferred; Master’s degree is preferred Previous personnel/team management experience is required, experience managing managers is a plus Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus Previous experience leading customer service teams is a plus Bi-lingual in English and Spanish is a plus

Senior Program Manager, Hub

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Senior Program Manager, Hub

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Operational Program Management

Physical Demands & Work Environment

Company match on Health Savings Account contributions

Our Commitment to Equal Opportunity

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