ServiceNow Developer Lead / Architect / LATAM

VELAIOCanada, United States

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This is a remote position.
Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)
English level: Advanced conversational (B2+ / C1)
Contract type: Staff Augmentation – long-term project
End client: Technology / services company based in Canada
Key responsibilities
Technically lead the ServiceNow development team.
Design the solution architecture for the ITSM and SPM modules.
Review and approve team developments, ensuring best practices and platform standards.

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VELAIOCanada, United States

Opens the original posting.

Copy link or share on social media.

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

This is a remote position.
Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)
English level: Advanced conversational (B2+ / C1)
Contract type: Staff Augmentation – long-term project
End client: Technology / services company based in Canada
Key responsibilities
Technically lead the ServiceNow development team.
Design the solution architecture for the ITSM and SPM modules.
Review and approve team developments, ensuring best practices and platform standards.

Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.

Manage instance configuration, upgrades and platform lifecycle.

Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).

Preferred certifications (non-blocking)

Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.

Certified Implementation Specialist – SPM (CIS-SPM).

ServiceNow Certified Technical Architect (CTA) – differentiator.

Additional technical skills

Advanced command of JavaScript, GlideScript, Scripted REST APIs.

Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).

Experience with Performance Analytics and Dashboards in ServiceNow.

ITIL v4 (certification desirable).

Certification: ServiceNow Certified System Administrator (CSA)
Valid and current.
Certification: ServiceNow Certified Application Developer (CAD)
Valid and current.
Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles.
Documented experience in multi-module architecture design and definition of development standards.
Advanced conversational English (B2+ / C1).
Originally posted on Himalayas

Opens the original posting.