Front Desk Virtual Assistant

Virtual RockstarUnited States only

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This is a remote position.

Rockstar is seeking a skilled and dependable Front Desk Virtual Assistant to support U.S.-based healthcare practices in delivering a seamless patient experience. This is a full-time remote role built for healthcare administrative professionals who thrive in fast-paced environments and take pride in keeping clinical operations running smoothly.

In this role, you will serve as a critical point of contact for patients, support clinical scheduling and intake workflows, manage insurance and prior authorization tasks, and handle a wide range of administrative responsibilities, all remotely using your client's existing systems and tools.

KEY RESPONSIBILITIES

Patient Scheduling & Communication

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Front Desk Virtual Assistant at Virtual Rockstar · ApplyPick

Maintain accurate electronic patient records and support day-to-day EMR data entry
Coordinate with clinical and administrative staff to manage daily schedules and workflows
Prepare documents, manage email correspondence, and generate basic reports as needed
Process and organize incoming faxes, physician referrals, discharge paperwork, and records
Send patient records to referring providers, case managers, or insurance representatives
Track and manage Medicare signatures, drop-off lists, and discharge documentation
Support billing teams with documentation requests, record retrieval, and claim follow-up
Maintain compliance with patient privacy standards (HIPAA) in all communications and data handling
Assist with payor mix management and other administrative tasks as assigned
Requirements
Required
2+ years of experience in a medical administrative, healthcare VA, or front desk support role
Solid understanding of patient scheduling, appointment coordination, and patient communication best practices
Experience with insurance verification, prior authorization workflows, and payer communication
High attention to detail and strong accuracy in EMR data entry and documentation
Excellent written and verbal English communication skills: phone, email, and messaging
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Comfortable working independently and maintaining consistent daily communication with client teams
Reliable home office setup with a fast, stable internet connection suitable for HIPAA-compliant remote work
Preferred
Experience supporting U.S.-based healthcare providers or therapy/rehabilitation clinics
Familiarity with common healthcare EMR platforms (e.g., Prompt, WebPT, Raintree, or similar)
Experience with Google Workspace (Drive, Gmail, Calendar, Sheets) and/or other cloud-based tools
Background in physical therapy, occupational therapy, speech therapy, pediatric therapy, or multi-specialty practices
Exposure to medical billing workflows, CPT coding, or claims follow-up processes
Experience with patient communication platforms, scheduling software, or task management tools

Front Desk Virtual Assistant

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Patient Scheduling & Communication

Front Desk Virtual Assistant

Apply now

Patient Scheduling & Communication

New Patient Intake & Chart Management

Insurance Verification & Prior Authorization

Administrative & Operational Support

WHAT WE LOOK FOR

Benefits

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