Administrator

virtualstaff36Australia only

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Our client is an established Australian provider delivering mobile massage and allied health services across aged care, disability support, and corporate wellness. Operating through a fully remote model, they deliver high-quality, compassionate care directly to clients while fostering a supportive and proactive team environment.

They are now seeking to hire an Administrator to support day-to-day operations by managing client scheduling, partner communications, and core system records. This role plays a critical part in maintaining smooth service delivery and delivering clear, compassionate communication to clients and their families.

Job Responsibilities

Customer Communication & Scheduling

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Administrator

virtualstaff36Australia only

Apply now

Opens the original posting.

Apply now

Share job

Copy link or share on social media.

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

Our client is an established Australian provider delivering mobile massage and allied health services across aged care, disability support, and corporate wellness. Operating through a fully remote model, they deliver high-quality, compassionate care directly to clients while fostering a supportive and proactive team environment.

They are now seeking to hire an Administrator to support day-to-day operations by managing client scheduling, partner communications, and core system records. This role plays a critical part in maintaining smooth service delivery and delivering clear, compassionate communication to clients and their families.

Job Responsibilities

Customer Communication & Scheduling

Answer inbound calls and provide clear information on available service options and client bookings
Perform outbound calls to schedule appointments, reschedule bookings, and take brief verbal histories and preferences
Liaise warmly and professionally with elderly clients, next of kin, and healthcare partners
Respond to customer enquiries via phone and email in a timely and professional manner

Data & System Management

Accurately enter and update client details and appointment information across Jobber and Cliniko
Send treatment notes to appropriate external partners after completed treatments
Ensure all task workflows, records, and service files are complete and up to date within designated timelines

General Administration & Operational Support

Monitor incoming emails and escalate complex matters to company directors
Draft work proposals, prepare documentation, and complete general administrative tasks as required
Assist with future operational growth by helping coordinate therapist team appointments and schedules

Requirements

Proven experience in an administrative or customer service role
Strong verbal and written English communication skills with high telephone confidence
Demonstrated ability to manage scheduling tasks and client communication with empathy and professionalism
Ability to work Australian business hours for a minimum of four days per week
Active Australian eSIM capability to receive and make local phone calls
High degree of initiative, prompt responsiveness, and strong attention to detail

Nice-to-Have Skills

Prior experience using Jobber or Cliniko scheduling software

Previous administrative experience within the Australian healthcare, aged care, or allied health sectors
Practical experience or familiarity using AI tools to assist with daily workplace tasks

Benefits

Permanent work-from-home set-up
Dayshift (Australian Eastern Standard Time business hours)
Full-time job
HMO (STAFF only)
Annual leave
13-month pay
With Government mandated benefits
Originally posted on Himalayas

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Opens the original posting.

Apply now