Customer Onboarding Specialist I -French/English Speaking

The Customer Onboarding Specialist I focuses primarily on the Micro and Small Fleet segment, where many core onboarding processes are automated. This role manages queues, email journeys, early engagement campaigns, and supports fleet enrollment and activations, ensuring a positive customer experience and early lifecycle success.

Key Responsibilities

• Manage SalesForce queues, customer application process, and declines
• Monitor and nurture early engagement through automation emails and shared inbox correspondence with Sales reps
• Support fleet enrollment and pending activation efforts