Client-Facing Administrative Assistant

This is a remote position.

Our client is looking for a Customer Support / IT Administrative Assistant – a full-time, 100% remote role supporting a growth-oriented IT services firm. They are a dynamic player in the IT services sector with over a decade of experience enabling clients with technical infrastructure, and recently expanded their service model and client portfolio in key U.S. markets

Responsibilities

Act as the first point of contact for end-clients: answer incoming calls, emails or chats, collect required information and generate service tickets in the CRM system.

Deliver top-tier customer service by handling customer inquiries and interactions via phone, email or chat with professionalism and clarity.