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The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
Job Description:
What You Will Do
LogicMonitor Platform Administration
Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting.
Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc.
Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary.
Maintain data consistency, accuracy, and hygiene within the platform.
Build reports for clients and internal Service Delivery staff.
Research, update, and maintain 1000’s of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware.
Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations.
Experience with LogicModules.
Awareness of upcoming and current LogicMonitor functionality including LM Envision and Edwin AI (correlation, automation, and agentic agents).
Monitoring Engineering & Automation
Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts.
Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools. PowerShell scripting experience is a plus.
Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency.
Build internal tools and scripts to streamline monitoring processes and ensure scalability.
Device Onboarding & Monitoring Optimization
Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs.
Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms.
Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices.
Collaborate with server, network, cloud, and application teams to define monitoring requirements.
Collaborate with clients and onboarding project teams for device and client onboarding.
API & Cloud Integrations Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS).
Develop custom collectors or scripts to support platforms not covered by native integrations
Cross-Functional Collaboration
Work very closely with another LM administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow.
Work closely with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage.
Excellent interpersonal skills to aid in working in tandem with internal staff in addition to client facing calls for onboarding, troubleshooting, and platform escalations.
Document processes, standards, DataSource customizations, workflows, and integration patterns.
Provide recommendations for monitoring improvements, standardization, and automation opportunities
What Qualifies You
Required Skills and Qualifications
5+ years of administering LogicMonitor or enterprise monitoring platforms.
2+ years of LogicMonitor specific experience.
Proficiency in Groovy, Java, Python, and general automation scripting.
Experience working with modern Linux and Windows systems environments.
Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols.
Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals.
Experience building or customizing monitoring DataSources or equivalent monitoring templates.
Familiarity with REST APIs, JSON, and integration workflows.
Experience with cloud platforms: Azure, AWS.
Ability to analyze complex monitoring data and troubleshoot collection issues.
Strong documentation, communication, and team collaboration abilities.
Preferred Qualifications/Experience
LogicMonitor Certified Professional (LMCP) or equivalent certifications.
Experience with infrastructure automation (Ansible, Terraform, PowerShell).
Familiarity with modern CI/CD workflows.
Background or familiarity in SRE, DevOps, or monitoring engineering roles.
Knowledge of container monitoring (Kubernetes, Docker).
Minor experience or awareness of Salesforce CRM to accommodate data entry for LogicMonitor data synchronization.
Experience with ITIL practices and service management frameworks.