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Варвара Тріска
Looking for a jobTraining and Enablement / Implementation Manager
Training and Enablement / Implementation Manager at Shelf Inc., whose learning initiatives generated 4,667 course enrollments and 1,331 hours of active learning.
UkraineTraining and Enablement / Implementation Manager at Shelf Inc.
Experience
Training and Enablement / Implementation Manager
Serve as primary point of contact for clients during implementation and adoption, coordinate project plans, and deliver training programs. Led LMS and Self-Service Portal development, generating 4,667 course enrollments and 1,331 hours of active learning.
Customer Relationship ManagementProject ManagementImplementation PlanningLMS administrationTraining DeliveryWebinarsAI featuresProduct UpdatesCross Functional Collaboration
Training Coordinator
Delivered client training sessions and led the launch of Shelf's Help Center and Learning Management System. Developed self-service materials to reduce reliance on live training.
Training DeliveryLMS administrationSelf Service Portal UXContent DevelopmentCross Functional Collaboration
Content Migration Specialist
Supported the Implementation team by migrating client content into Shelf's Knowledge Management System. Collaborated with internal stakeholders to resolve issues and support client implementation requirements.
Content MigrationKnowledge ManagementImplementation SupportCross Functional Collaboration
Crowdfunding Specialist
Transcribed and reviewed podcasts on crowdfunding, analyzed campaigns, and formulated recommendations to improve campaign planning and fundraising performance.
CrowdfundingResearchAnalysisRecommendationsKickstarter CampaignsIndiegogo
SMM Manager
Created engaging photo and video content, managed Instagram account, and communicated with customers to strengthen brand visibility and relationships.
Social Media ManagementContent CreationInstagramClient CommunicationOrder Processing
Sales Manager
Led and coordinated a sales team to achieve sales targets and business objectives, monitoring performance and motivating team members.
Sales ManagementTeam LeadershipPerformance MonitoringMotivation
Education
Taras Shevchenko National University of Kyiv
Pursued a Master of Psychology.
Shelf Academy
Earned the Contact Center Competency Certification.
Shelf Academy
Earned the Knowledge Management Competency Certification.
Softserve University
Completed the ICAgile Certified Professional - Agile Team Facilitation certification.
Ukrainian Catholic University
Graduated Cum Laude with a Bachelor of Sociology.