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Aamir User
Looking for a jobCustomer Service Executive
Customer support professional at Startek’s District by Zomato process, who helped improve service-quality performance by 15%.
IndiaCustomer Service Executive at Startek
Experience
Customer Service Executive
Handled 70–130 customer inquiries daily via phone, email, and chat in a high-volume delivery-platform environment. Took end-to-end ownership of cases, resolved issues, and coordinated with internal teams, contributing to a 15% improvement in service quality.
Customer SupportPhone SupportEmail SupportLive ChatTicketing SystemsCRMExcelSlackTroubleshootingEscalation ManagementCase ManagementData AccuracyTime ManagementCross functional Coordination
HR Intern
Supported recruitment, HR administration, and employee coordination. Maintained employee records and HR databases, assisted with attendance and leave, and coordinated recruitment activities including resume screening and interview scheduling.
RecruitmentHR AdministrationEmployee RecordsHR DatabaseResume screeningInterview SchedulingOnboardingEmployee EngagementDocumentationCommunication Skills
HR Intern
Supported HR operations for 200+ employees, managing records, attendance, and leave. Coordinated joining and exit formalities for 15+ employees with zero errors and screened 50+ resumes weekly, reducing hiring-manager review time by 30%.
HR OperationsRecord keepingAttendance ManagementLeave ManagementResume screeningInterview CoordinationData AccuracyDocumentationEmployee OnboardingOffboarding
Education
DAV School of Business Management
Bachelor of Commerce and Business Studies degree from DAV School of Business Management, Bhubaneswar, completed in May 2019 with a GPA of 7.23.
Bachelor of Commerce and Business Studies degree from DAV School of Business Management, Bhubaneswar, completed in May 2019 with a GPA of 7.23.